A 2022 survey by The Beryl Institute found that out of just over 1,00 respondents that 60% had a negative experience with a healthcare provider. These negative experiences can range from the patients not feeling like they’re being listened to or “fobbed off” over health concerns to major medical elegance cases that have far-reaching consequences. […]
In order to provide excellent customer service, it is important for companies to be able to reach consistency whenever customers choose to interact with them. This means that businesses need to have a plan in place that will allow them to handle any customer inquiry or request. This blog post will discuss some tips on […]
A winning business model relies on several key components, but nothing is more important than client opinions. They are the people who will ultimately determine whether the company succeeds or fails. Consequently, ensuring that every aspect of your venture is tailored to their needs should be a priority. Several steps can be taken to make […]
Image When did you last knock the socks off a customer? If you’re struggling to answer, it’s probably not any time recently – and possibly never. And if that’s the case, it’s time for a rethink about your business model and what you have to bring to the market. Businesses in 2018 have come full-circle. […]
When a customer walks into your store or sends you an email, how do they feel when they walk away? Unless you have wowed them or made that all-important magical first impression, you have failed. Yes, they might be back at some point in the future. But the truth is they won’t walk away from […]
